F.Y. B.B.A. (International Business) 102: Business Communication Skills (2019- Pattern) (CBCS) (Semester – I)

Instructions to the candidates: 1) All questions are compulsory 2023 0

(Max. Marks: 50

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2) Marks are indicated on right side.

Q1) A) Fill in the blanks Posters fall under 60 01

a) Oral

b) Visual

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d) Mode of packing

15×1-5]

c) Written d) Spoken

ii) Dialogic listening is, also known as

a) Empathetic listening

b) Therapeutic listening

c) Relational listening

d) Active listening

iii) An order letter must contain

a) Exact quantity C) You attitude

iv) Communication to a person of difficult.

a) Open

c) Very open

v) Etiquette are

a) Unwritten rules

c) Non verbal

b) Delivery ARO13021

mind is extremely

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b) Clay dx Social

b) Written rules

Verbal

P.T.O