Instructions to the candidates: 1) All questions are compulsory 2023 0
(Max. Marks: 50
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2) Marks are indicated on right side.
Q1) A) Fill in the blanks Posters fall under 60 01
a) Oral
b) Visual
PO130 2023 09:41:1
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d) Mode of packing
15×1-5]
c) Written d) Spoken
ii) Dialogic listening is, also known as
a) Empathetic listening
b) Therapeutic listening
c) Relational listening
d) Active listening
iii) An order letter must contain
a) Exact quantity C) You attitude
iv) Communication to a person of difficult.
a) Open
c) Very open
v) Etiquette are
a) Unwritten rules
c) Non verbal
b) Delivery ARO13021
mind is extremely
20
b) Clay dx Social
b) Written rules
Verbal
P.T.O
